Terms and conditions

Our terms and conditions of sale

We know that nobody reads these things, but please do, as they legally bind you, so do it carefully before using this website. This website is owned and operated by SC Big issue SRL (J40/3337/2010; CUI: 26720714; VAT Registration 000000000000000000000541982884 A; EORI RO26720714) By placing an order with Tuxedo confessions – online concept store you acknowledge to have read and agreed to these Terms and Conditions. If you don't like any of these, you should contact us via email at info@tuxedoconfessions.com before placing your order.

Buying products on our website

To order a product, you will need to register, login and follow the procedures in order to buy something. We must receive payment of the entire price for the goods that you order. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. We will let know if the product is still on stock or will be delivered to us by request.

Availability

All items are subject to availability, as our stocks are limited. If you’ll order an item that is not available anymore, we will inform you as soon as possible about the time frame in which the item becomes available again.

Prices and Payment

We accept online payment in a secure environment via PayPal or credit card (Visa and Mastercard). All prices are shown in Euros (€).The prices include a Romanian sales tax (VAT - at the current rate which is 24%). Delivery costs are also included. Each order will be followed subsequently by an invoice that will include your legal details. You’ll have to provide us your identity card info and if you represent a company you’ll have to provide us with your business signature (name, address, CUI, J, VAT code). If your order is being dispatched to a country which is a member state of the EC then sales tax will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a destination outside the European Community (EC) this sales tax will be deducted at the checkout stage and this will be shown on your invoice. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.

Cancellation and Returns

Under the distance selling regulations you have the legal right to cancel your order within 10 working days of receipt of the goods. If you want to cancel your order, you need to notify us in writing by e-mail (info@tuxedoconfessions.com) within the first 3 days. Once you have notified us, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. Subject to stock availability, we will exchange items that are returned to us within 10 days of being received by you. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. We will replace a faulty item if a replacement is in stock and available. We can only replace faulty items for the same item in the same size. If you wish to be sent a replacement, please make your request clear when sending us the email. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days. Returns received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and tags removed. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Liability

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under the preceding clause and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question if returned within seven days of receipt. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Information you provide

You warrant that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website. By accepting these terms and conditions, you authorize us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

Security

We take all reasonable care to make our website as secure as possible. We will take all reasonable care to keep the details of your order and payment secure and in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. Furthermore, you are solely responsible for maintaining the confidentiality of your password and account username.

Ownership of rights

All rights, including copyright, in this website are owned by SC Big issue SRL, Bucharest, Romania. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SC Big issue SRL, Bucharest, Romania. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of content

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Jurisdiction This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with Romanian Law.